What are the check-in and check-out times at Palace Downtown?
Check-in is at 15:00 and check-out is at 12:00.
75 photos
Palace Downtown, Dubai
326US$
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Key details
About the Hotel
Sheikh Mohammed Bin Rashed Boulevard, Downtown Dubai, Po Box 9770, Dubai, United Arab Emirates,
Dubai,
United Arab Emirates,
9770,
Dubai
- Near the Dubai Fountain
Perfect
9.1
9.3
4.9
4.7
Loved by guests
"Its location was perfect and the view of the Burj Khalifa as dining or at the pool amazing."
"We had a diplomatic suite room no. 459 which has a fantastic view of the Burj Khalifa and part of the fountain show from the balconies."
"If you eat in Thiptara you're overlooking the fountain and Burj Khalifa."
Palace Downtown features a
Rooms & Amenities
Guest rooms at Palace Downtown include balconies with
Dining Options
Dining options include
Leisure & Fitness
Leisure facilities feature a
Location & Transportation
Palace Downtown is ideally located near major landmarks including the
“In my opinion, this hotel captures a unique blend of Arabian aesthetics and contemporary luxury; the views of the Burj Khalifa from the rooms are simply mesmerizing. The blend of exceptional service, prime location near the Dubai Mall, and gourmet dining creates an unforgettable experience. It stands out as an oasis of elegance.”
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite Lake View
2 persons
70 m²
1 King-size bed
Shower
Coffee machine
room details
Diplomatic Suite Lake View
2 persons
105 m²
1 King-size bed
Shower
Coffee machine
room details
Palace Room Fountain View
2 persons
51 m²
1 King-size bed
Shower
Coffee machine
room details
Palace Lake View Room
2 persons
51 m²
1 King-size bed
Shower
Coffee machine
room details
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Room service
- Laundry
- Dry cleaning
Dining
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- iPad
- Direct dial telephone
- AM/FM alarm clock
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Dining Onsite
Palace Downtown offers an exquisite dining experience with a thoughtful selection of restaurants that celebrate authentic flavors from around the world. With settings that range from romantic waterfront views to cozy lounges, each venue provides a unique culinary adventure steeped in warmth and tradition.
Al Bayt
British and Middle Eastern
Ambiance
Traditional and romantic
Key Offerings
Experience high tea with a splendid selection of British and Middle Eastern delicacies, perfect for a leisurely afternoon in a beautifully appointed setting.
Reservation
No
High tea only; hours may vary.
Buhayra Lounge
Bar snacks and refreshments
Ambiance
Traditional and romantic poolside
Key Offerings
Indulge in sundowners and a variety of high-end bar snacks, including a caviar tasting platter while enjoying the serene poolside atmosphere.
Reservation
No
High tea only; hours may vary.
Fai
Asian-inspired
Ambiance
Traditional and romantic within scenic gardens
Key Offerings
Savor an elegant high tea amidst the serene beauty of Palace Gardens, featuring a selection of Asian flavors.
Reservation
No
High tea only; hours may vary.
Thiptara
Thai
Ambiance
Romantic with views over the lake
Key Offerings
Dine on award-winning Bangkok-style seafood in a mesmerizing setting that brings the magic of water to your table.
Reservation
Yes
Hours may vary.
Ewaan
Mediterranean and Middle Eastern
Ambiance
Family-friendly and romantic
Key Offerings
Enjoy an all-day dining buffet featuring diverse Mediterranean and Middle Eastern dishes, perfect for breakfast, brunch, lunch, or dinner.
Reservation
No
06:00 - 00:00 daily; breakfast, brunch, lunch, and dinner.
Asado
Argentinian
Ambiance
Traditional and romantic
Key Offerings
Relish in a delightful Argentinian dinner experience filled with rich flavors and a cozy atmosphere, ideal for a special evening.
Reservation
Yes
19:00 - 23:30 daily.
Location
Sheikh Mohammed Bin Rashed Boulevard, Downtown Dubai, Po Box 9770, Dubai, United Arab Emirates,
Dubai,
United Arab Emirates,
9770,
Dubai
Map view
Sheikh Mohammed Bin Rashed Boulevard, Downtown Dubai, Po Box 9770, Dubai, United Arab Emirates,
Dubai,
United Arab Emirates,
9770,
Dubai
City landmarks
Mall
The Dubai Mall
1.0
km
Tower
Burj Khalifa
1.6
km
Aquarium
Dubai Aquarium & Underwater Zoo
1.1
km
Theme Park
Kidzania
1.2
km
Museum
The Green Planet by Meraas
2.1
km
Landmark
Lux Crawl
920 m
Gallery
Mb & f M.a.d'gallery
670 m
Landmark
Burj Khalifa-View from Top
680 m
Shopping Area
Bay Avenue
2.4
km
Landmark
Dubai Hills Golf Club
950 m
Park
Safa Park
3.1
km
Gallery
Empty Quarter
2.3
km
Gallery
Opera Gallery Dubai
2.3
km
Gallery
Cuadro
2.4
km
Landmark
Emirates Towers
2.8
km
Night club
Mint Leaf of London
1.7
km
Nearby
Fountain
The Dubai Fountain
240 m
Bridge
Souk Al Bahar
370 m
Museum
Dubai Dino
520 m
Square
Burj Plaza
200 m
Doha St. Sheikh Zayed Rd Dubai Mall; Mohammed Bin Rashid Boulevard
Gallery One Dubai Mall
350 m
Bur dubai Building 20
Bastakia Quarter
510 m
Park
Burj Park
790 m
Downtown Dubai,near burj khalifa - Dubai - United Arab Emirates
Burj Lake
250 m
Park
Burj Park by Emaar
500 m
Square
Dubai Lake Fountain Ride
310 m
Gallery
Gallery One
330 m
Financial Center Rd - Dubai - United Arab Emirates
Dubai Ice Rink
540 m
Mall
Toko Dubai
380 m
Financial Center Rd - Dubai - United Arab Emirates
Candylicious
540 m
Restaurants
Ewaan
80 m
Mohammed Bin Rashid Boulevard Ground Level
The Meat Co
170 m
Souk Al Bahar
Shakespeare and Co
100 m
Souk Al Bahar
Claw Bbq
280 m
Souq al Bahar Downtown
Social House
420 m
101 Dubai - Al Ain Rd Between The Dubai Fountain and Star Atrium
Al Bayt
50 m
Palace Downtown
Kanpai
170 m
Souk Al Bahar
At.Mosphere
1.6
km
122nd Floor
Sammach
200 m
Souk al Bahar Sheikh Mohammed Bin Rashid Boulevard Level 2
Explore Dubai
Explore Downtown Dubai
The Dubai Fountain
3 minutes walking
The iconic fountain features captivating water shows set to music, perfect for evening entertainment.
Burj Khalifa
19 minutes walking
The tallest building in the world offers breathtaking views from its observation decks, a must-visit for stunning cityscapes.
Kidzania
15 minutes walking
An interactive city offering children a chance to role-play various professions, making it ideal for family fun.
Dubai Aquarium & Underwater Zoo
13 minutes walking
This world-class aquarium presents a chance to see exotic marine life up close, ideal for families and marine enthusiasts.
Lux Crawl
10 minutes walking
A unique nightlife experience, this tour showcases Dubai's luxury bars and lounges, perfect for thrill-seeking guests.
Ewaan
1 minute walking
An elegant restaurant offering rich Middle Eastern cuisine with an inviting ambiance, ideal for a fine dining experience.
The Meat Co
3 minutes walking
Known for its premium steaks and vibrant atmosphere, this spot offers a fantastic dining experience close to the hotel.
Shakespeare and Co
2 minutes walking
A charming café offering casual dining with an enchanting ambiance and an extensive menu of international dishes.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
66%
loved their spa retreat and can’t wait to return.
6.6/10
Nice
Rooms
8.4
Location
10.0
Service
8.4
Dining
7.6
Peter
United Kingdom,
March
2025
7.4/10
My stay at Palace Downtown was enjoyable overall, thanks to its very nice location and friendly staff. However, I did face a few issues with room cleanliness and dining options. The ambiance was lovely, but certain aspects, like the balcony furnishings, could use an update.
Rooms
8.0
My Deluxe Room with Fountain View was spacious and clean, but I did find the bathroom a bit cramped. The balcony was nice but poorly furnished. I appreciated the comfort of the bed, though the pillow menu was lacking.
Service
8.0
The staff were generally friendly and helpful. A standout was Yana Chemina, who quickly assisted me with taxi arrangements during a busy time. Overall, service was good, though not really good.
Location
10.0
The hotel is perfectly situated right next to Dubai Mall and offers stunning views of the Burj Khalifa and the dancing fountains. It truly is a fantastic location for anyone looking to explore downtown Dubai.
Dining
7.0
While I enjoyed the buffet restaurant, the theme restaurant experience was a bit disappointing with limited options. Room service was great, with quick delivery and great presentation.
Facilities
8.0
The amenities like the pool, gym, and spa were impressive. However, I faced some inconvenience as the pool was closed for maintenance during my last day.
Aiden
United Kingdom,
March
2025
5.4/10
My stay at Palace Downtown was absolutely magical! The amazing views of the Burj Khalifa and the fountain shows made it lovely. The staff was incredibly friendly, greeting me with smiles and great service. Although I loved the food variety at the breakfast buffet, the dining prices were quite high, which surprised me a bit. Overall, I can't recommend this place enough!
Rooms
10.0
I stayed in a Deluxe Room with a fountain view and the experience was amazing. The room was spacious, clean, and beautifully decorated with Arabian themes. I had a great view from my balcony, making it perfect for enjoying the fountain shows right from my room.
Service
10.0
The service was really good! Staff members like Eunice and Arshad went above and beyond to ensure my stay was comfortable. They remembered my name, fulfilled all my requests, and even surprised me with a cake for my birthday.
Location
10.0
The hotel's location is spot on, just a short walk from the Dubai Mall and right in front of the beautiful fountains. I loved being close to so many attractions, making it super convenient to explore Dubai.
Dining
9.0
The breakfast buffet was massive with a huge variety of delicious options, truly beyond what I expected. However, dining at the hotel was pretty pricey, which was a bit surprising compared to my past experiences in Dubai.
Facilities
10.0
The hotel had fantastic facilities including a great pool area, and the overall maintenance was great. The atmosphere was relaxing, giving me a true sense of luxury during my stay.
Samantha
United Kingdom,
January
2025
6.0/10
I had an very nice stay at the Palace Downtown in Dubai. The views of Burj Khalifa and the fountains from my balcony were absolutely amazing, and the staff made me feel super welcome and attended to my needs. However, a few housekeeping issues popped up at the beginning of my stay, and the Thai restaurant didn't quite meet my expectations. Overall, it was a fantastic experience, and I'm definitely planning to return!
Rooms
9.0
My room was lavishly decorated, comfortably spacious, and had an very nice view of the fountains and Burj Khalifa. However, the cleanliness was hit-or-miss at first, with the need for better attention to details like shampoo replenishment.
Service
8.0
The service was mostly excellent, with friendly staff like Osama at the front desk being notably attentive. They quickly responded to my requests, although housekeeping's initial performance wasn't up to their usual standard.
Location
10.0
The hotel's location is unbeatable, right next to the Dubai Mall and with easy access to the Souk Al Bahar. This made my visit to attractions super convenient and enjoyable.
Dining
7.0
Dining at the hotel offered stunning views and, while my lunch was a good experience, I was disappointed with the Thai restaurant-overcooked dishes and higher prices.
Facilities
8.0
The facilities were nice, though I wished there were a more direct access for room service or perhaps a dedicated adults-only pool area. The common areas were beautifully atmospheric, adding to the overall vibe.
Ella
United Kingdom,
December
2024
6.8/10
I had a pretty mixed experience at Palace Downtown. The charm of the Arabic styling and the stunning views of the lake were good, but I faced some issues with the room conditions, which weren't at the standard I expected. The service was friendly and accommodating, which made a difference, but the dining options could definitely be improved.
Rooms
6.0
My room had some maintenance issues like a leaking WC and an overwhelming smell that lingered. However, the rooms were spacious with lovely large balconies, though they could use some serious renovations.
Service
8.0
The staff members were incredibly polite and always ready to help me with anything I needed, which made my stay feel more comfortable despite the room issues.
Location
10.0
The hotel's location is absolutely unbeatable, right across from Burj Khalifa and super close to Dubai Mall. I loved the easy access to great restaurants and attractions.
Dining
6.0
While the seafood buffet was tempting, the regular dining experience didn't quite match the luxury vibe I was expecting. It felt a bit underwhelming for a 5-star hotel.
Facilities
7.0
The hotel provided various facilities like room service and spa options, but the overall state of the rooms and amenities wasn't up to par with the price point.
Layla
United Kingdom,
November
2024
7.4/10
My stay at the Palace Downtown was a truly enchanting experience! The ambiance was as if I stepped into an Arabian fairy tale, and the staff was incredibly attentive. The only drawback was the long check-in process, which was a bit of a hassle. Overall, I was completely satisfied with my visit! 🌟
Rooms
9.0
I stayed in a Deluxe Room with Fountain View, and the view was absolutely stunning! I felt like I had front-row seats to the fountain shows right from my bed. The only downside was the orientation of the TV, which was uncomfortable when lounging. Overall, very comfortable and well-maintained.
Service
8.0
The service was really good; the staff were friendly and attentive to my needs. However, I did experience some slow service during check-in, which could be improved. Other than that, every staff member I encountered was professional and made sure I felt welcomed.
Location
10.0
The hotel's location is amazing, right across from the Burj Khalifa and within walking distance to the Dubai Mall. Being in such a central part of the city made it convenient for exploring. I couldn't have asked for a better place to stay!
Dining
9.0
The breakfast buffet was genuinely impressive with a vast variety of options. Each station was well-organized, and the quality of the food was great. I really enjoyed the attentive service during breakfast, but I did notice some worn furniture in the dining area, which could use an update.
Facilities
10.0
The amenities at the hotel were fabulous! The pool, gym, and spa facilities were well-maintained and offered a luxurious experience. I appreciated the attentive service provided throughout my stay as well.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs AED 160 per person per day.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, Russian, Arabic, Bulgarian, Hindi, Tagalog / Filipino
Year renovated:
2008
Number of floors:
7
Number of rooms:
242
Former name
Sofitel / Palace Old Town
FAQs
About Palace Downtown
How far is Palace Downtown from Dubai Mall?
Palace Downtown is located 0.5 km from Dubai Mall.
Does Palace Downtown offer airport transfer services?
Airport transfers are available upon request for an additional fee.
What dining options are available at Palace Downtown?
Palace Downtown features four restaurants offering cuisines from Mediterranean to Thai.
Is Wi-Fi available at Palace Downtown?
Complimentary Wi-Fi is available in all rooms.
What leisure facilities does Palace Downtown provide?
The hotel includes a temperature-controlled outdoor swimming pool, an Arabian-style spa, and a fitness center.
Are there any specific amenities in the guest rooms at Palace Downtown?
Guest rooms feature air conditioning, balconies, and luxury bathrooms equipped with high-tech amenities.
Can I park my vehicle at Palace Downtown?
Private parking is available on-site at no extra cost and does not require a reservation.
What are some nearby attractions to Palace Downtown?
Nearby attractions include the Burj Khalifa and the Dubai Fountain.
What staff services are available at Palace Downtown?
The hotel offers 24-hour reception and security, luggage storage, and a business center.
Is there a kids' club available at Palace Downtown?
Palace Downtown features a kids' club to entertain younger guests.
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